General FAQs

1. What is this site for?

This site enables you to manage your Rewards redemption more efficiently. You can check your DFCC Rewards Plus points balance, redeem points and view the status of your current or previous order at your convenience. You can also browse the site and obtain necessary information regarding the Rewards programme, promotions as well as merchant details.

2. Do I have to register online on www.dfcc.lk/cards/credit-cards in order to use the DFCC Rewards Plus Portal for points accrual or redemption?

As a DFCC Rewards Plus credit cardholder, you are automatically entitled to earn DFCC Rewards Plus points with no extra charges and registration is not required. For secured entry to the DFCC Rewards Plus Portal for redemption of points, registration is required.

3. How long is my DFCC Rewards Plus Membership valid for?

You can access the DFCC Rewards Plus Portal as long as you hold a valid DFCC Rewards Plus credit card.

4. How long are my DFCC Reward Plus points valid for?

- Points earned are valid for 24 months from the date of earning for DFCC Platinum Rewards Plus cards.

- No validity period applicable for Visa Signature Rewards Plus and Visa Infinite Rewards Plus card types.

5. Can I use my DFCC One Mobile app’s online username and password to transact with the DFCC Rewards Plus Portal?

No, DFCC One Mobile app and the DFCC Rewards Plus Portal have no interlink.

6. What is Points Plus Pay and how does it work?

Points Plus Pay allows you to choose the points and card payment combination for redemption of the Rewards. If you have the specified minimum number of points required (as determined by the Bank from time to time), you can use an eligible DFCC credit card to purchase the Rewards you want, using a mixture of points and credit card payment.

Points Plus Pay may not be allowed for all Rewards redemption options.

7. To activate/login ID creation I need to enter my ID Number, how safe is it?

DFCC Rewards Plus Portal on www.dfcc.lk/cards/credit-cards is a secure website and follows Information security standards of DFCC.

8. Do I get an OTP each time I login for a redemption?

Yes.

Rewards Accumulations FAQs

1. How do I earn DFCC Rewards Plus Points?

DFCC Rewards Plus Points are earned whenever you use the card for retail purchases. Please go to the ‘Earn Rewards’ link for full details on how you can earn DFCC Rewards Plus.

Rewards Redemptions FAQs

1. What can I do with my accrued DFCC Reward Plus points?

You can redeem your DFCC Rewards Plus points for any of the Rewards redemption options available on the DFCC Rewards Plus Portal.

2. How do I redeem DFCC Rewards Plus Points?

By logging into the DFCC Rewards Plus Portal on www.dfcc.lk/cards/credit-cards. you can redeem your Rewards Points.

3. What if I do not have sufficient Reward points to redeem?

You can pay for any exceeding amount that you wish to redeem with your DFCC credit card.

4. What is my rewards points redemption ratio?

Rewards points do not hold any monetary value. Redemption options are available as deals as well as E-vouchers. The redemption offer shall mention the number of points that are required to redeem the said offer. This ratio as a conversion from rewards points to rupee value may differ from offer to offer and may / may not be similar to how it was offered prior to the launch of this platform.